Managing your order.

Shipping

Returns

Distribution of Digital Products

Upfront Payments

Tax Exemption

Frequently Asked Questions

Carriers, Timelines, & Cost
Shipping rate includes a $5 handling fee. Unless it is a bulk order (over 50 units), UPS shipments will ship same day if order is placed before 12pm ET. USPS shipments will ship the following 1-2 business days depending on what time the order is placed. Order arrival dates shown at checkout are estimates only and cannot be guaranteed.

USPS 

• USPS Media Mail (2-10 business days)
  

UPS

• UPS Ground (1-5 business days)
• UPS 3-Day Select (3 business days)
• UPS 2nd Day Air (2 business days)
• UPS Next Day Air (by end of next business day)

The Appraisal Foundation® only ships to locations within the United States and Canada.

After placing an order, you will receive a confirmation email. Once your order has shipped, you will receive an email with tracking information. 

Shipping charges are non-refundable under any circumstances, including but not limited to failed deliveries, refused shipments, or undeliverable orders.

• Physical products must be in new condition and received at the Foundation's fulfillment center within 30 days from order delivery date to be eligible for return.
• The customer is responsible for the cost of return shipping.
• Refused deliveries will be refunded for eligible product(s) only. Original shipping charges are non-refundable, and the cost of shipping will be deducted from the refund.
• A $5 restocking fee is deducted from the refund.
• Digital products are nonrefundable unless the purchase is a duplicate order. Duplicate orders are defined as the same digital publication purchased twice by the same customer account (email address) twice. In such instances, the second purchase is eligible for return. A $5 return processing fee will be deducted from the refunded amount.

Upon receipt of the returned item, it will be inspected and, if eligible, approved within one business day. Approved refunds will be issued to the original payment method within 7-10 business days, depending on the banking institution.

1. Sign in to your customer account by clicking the profile icon in the upper right corner of the page
2. Enter the email address used for the purchase and then a six-digit verification code that's sent to the email (no password required)
3. Once signed in, click "Request return" for the order you want to return
4. If the order has multiple items, select which items you want to return
5. Choose a return reason from category-specific options and add any notes
6. Click "Request return" to submit

After submission, the Foundation will review the request and approve or decline it based on the return policy. Approved returns will receive follow-up instructions via email. If declined, the customer will be notified with the reason.

If an item is deemed undeliverable by the carrier or the delivery is refused by the recipient, the order will be returned to the Foundation. Refunds will be issued for eligible product(s) only. Original shipping charges are non-refundable. The cost of return shipping due to a refused delivery will be deducted from the refund, along with the $5 restocking fee.

Buy the publications you need, then share them with your audience using distribution codes.

• Purchase the quantity of publication(s) you want to distribute.
• Receive a set of unique distribution codes by email (one code per individual).
• Share the codes with those individuals.
• Redeem: recipients enter the code at checkout to access the publication on our site at no cost to them.

Visit the Bulk Purchasing ePublications page for more details

As of June 30, 2025, The Appraisal Foundation has shifted to an upfront payment model. All customers will pay for their materials at time of purchase, unless otherwise granted permission via the Local, State and Federal Government Agency Exception below. Materials will not be shipped until payment is received.

Local, State and Federal Government Agency Exception
If a local, state, or federal government agency's procurement policies require invoicing, they must contact Lisa Streater, Accounts Payable/Account Receivable Coordinator at lisa@appraisalfoundation.org, including any information relevant to requesting the exemption. The Publications Manager may request more information on the agency's policies then recommend an exception be made to allow invoicing. This exception is only available to local, state, or federal agencies. All state and government agency exceptions must be approved in writing by the Publications Manager. Once the exception is approved, the Publications Manager will give the agency's named contact access to an invoicing option through the Shopify store.

If you are ordering on behalf of your tax-exempt organization, please email Lisa Streater at lisa@appraisalfoundation.org to confirm your organization's tax exempt status. Please allow up to 48 hours for approval. Tax exempt status must be approved prior to ordering. Orders with tax applied will not be refunded once placed.